Can I Decline an eBay Return?

The basic rule

As a business seller, buyers have a right to return within the timeframe you've set (or the legal minimum). You generally can't refuse.

When you CAN decline

• Private seller: If you sell as an individual and specified "No returns"
• Hygiene items: Unsealed cosmetics, underwear, etc.
• Custom-made items: Individually manufactured products
• Digital products: After download/activation
• Deadline passed: Return after your return window has expired

Strategy for unjustified returns

If a buyer clearly used the item and then returns it: Take photos, report to eBay, offer partial refund instead of full refund.

ShopManage manages your disputes and returns centrally. Try it now.