eBay Buyer Threatens Negative Feedback — What to Do

This happens more often than you think

A buyer writes: "If you don't refund me, I'll leave negative feedback." This is feedback extortion — and it's against eBay policy.

What you should do

1. Stay calm: Don't respond emotionally
2. Offer a solution: Show good faith — partial refund, return, replacement
3. Document the threat: Screenshot the message
4. Report to eBay: You can report feedback extortion to eBay

Can eBay remove the feedback?

Yes, if you can prove the buyer threatened negative feedback. eBay regularly removes such reviews — but you need evidence (the message).

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