eBay Buyer Wants to Cancel — What to Do as a Seller

Cancellation before shipping

If the buyer wants to cancel before you've shipped: Just do it. It's faster and cheaper than a dispute. Go to the order and select "Cancel order" with reason "Buyer asked to cancel".

Cancellation after shipping

Trickier. Your options:

• Ask the buyer to refuse the package at delivery (it returns to you)
• Have the buyer return the item after receiving it
• For cheap items: Refund without return (saves return shipping costs)

What to watch out for

• NEVER ask the buyer to close the case themselves — it looks unprofessional
• Cancellations don't count as defects if the buyer provides the reason
• Document everything in eBay messages (not via SMS or WhatsApp)

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