eBay Chargeback — What to Do as a Seller

What is a chargeback?

A chargeback happens when a buyer disputes the payment with their bank or credit card company, bypassing eBay's resolution system.

What to do

1. Don't panic: eBay will notify you and ask for evidence
2. Provide documentation: Tracking with delivery confirmation, item description, all messages
3. Respond quickly: You usually have 10 days to submit evidence
4. Wait: eBay and the payment processor will review

Protection

• Always ship with tracking and delivery confirmation
• For items over $750: Require signature confirmation
• Keep all communication within eBay's system

eBay Seller Protection

If you shipped to the confirmed address with tracking, eBay's seller protection usually covers you against fraudulent chargebacks.

ShopManage keeps track of all disputes including chargebacks. Try it now.