eBay Partial Refund — When and How Much to Offer

When a partial refund makes sense

• Minor defect (scratch, missing screw)
• Late delivery — buyer is annoyed but keeps the item
• Item "not quite as described" but functional
• Alternative to full return for cheap items

How much?

• Minor issue: 10-20% of purchase price
• Medium issue: 20-40%
• Major issue: 40-60% (or offer full return)

How to offer it

"I'm sorry for the inconvenience. I'd like to offer you [amount] as a partial refund — you can keep the item. Alternatively, I'm happy to accept a free return. What would you prefer?"

ShopManage suggests appropriate solutions with AI — including partial refunds when appropriate. Try it free.