Refund Without Return — When Should You Offer It?

When refund without return makes sense

• Items under $10: Return shipping costs more than the item is worth
• Damaged items: You can't resell them anyway
• International buyers: Return shipping would be too expensive
• Goodwill: To prevent negative feedback

When to insist on a return

• High-value items (over $30)
• Suspected fraud
• Item is resellable

How to decide

Simple math: Is the return shipping + your time + restocking worth more than the refund amount? If yes, just refund without return.

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